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The exponential growth in population has resulted in a substantial increase in water use in domestic, agricultural, and industrial sectors. For Malacca state specifically, Syarikat Air Melaka Berhad (SAMB) becomes the main source of water supply for the state population within all sectors. The increase in demand plus a low water supply will results in water shortage issues. Some of the crucial issues faced by SAMB are delayed response and poor control of effluent lead to wastewater plant upsets and non-compliance of final discharge. The unreliable (fresh) water supply has led to disruptions in plant operations disruption which proven to be extremely costly. In addition, utility water systems experience various issues such as contamination, under-performing assets, and frequent leaks.
Water management and sustainability are vital elements in providing a clean and safe water supply for the public [ 1 ]. Thus, to practice these manifestos for Malacca, SAMB teamed up with PETRONAS, to develop a digital solution to predict the water shortage and provide automated prescriptive analytics which will help operators oversee water treatment issues solutions. This solution will help to predict when the next water shortage will occur by employing the dataset collected by SAMB.